What the call covers

• 01

  Your call flow, mapped

  Ten minutes on what your line actually gets asked, and where calls go wrong today.

• 02

  A live agent on the phone

  We dial a test number and you hear the agent handle it — including the edge case you pick.

• 03

  What it takes to go live

  The systems it would connect to, the handoff rules, and a realistic date.

Before you book

• Who should be on the call?

  Whoever owns the phone line, plus someone technical if integrations matter. Two or three people is ideal.

• Do we need to prepare anything?

  No. If you have a call script or a list of common questions, send it over and we'll load it beforehand.

• Is this a sales pitch?

  It's a working session. You'll spend most of it listening to an agent handle calls like yours.

• Can we use our own number?

  Yes — we can point a test number at the agent, or dial into yours if you'd rather hear it on your line.

Security review material — RBAC, audit log, webhook signing, data residency — is sent ahead of the call on request.