Refund Policy

This Refund Policy explains when you're eligible for a refund on Bonjur.ai (the "Service"), operated by Bonjur.ai.

Eligibility Conditions

You are eligible for a refund only if all of the following apply:

• You are requesting a refund on your first paid purchase of the Service (not a renewal or a subsequent purchase).
• The request is made within the refund window below.
• The Service has not been used beyond what's reasonably needed to evaluate it (see "Non-Refundable Exceptions" below).

Refund Window

• All new accounts receive a 14-day free trial.
• If you convert to a paid plan and are not satisfied, you may request a refund within 14 days of your first paid purchase.
• Refund requests made after this 14-day window, or on any purchase after your first, will not be granted.

How to Request a Refund

1. Email hello@bonjur.ai with the subject line "Refund Request."
2. Include your account email and proof of purchase (receipt, invoice, or order confirmation).
3. We will review your request and respond within a reasonable time. Approved refunds are issued to the original payment method.

Non-Refundable Exceptions

• Any purchase after your first paid purchase (renewals, plan upgrades, additional usage purchases).
• Purchases where the Service has already been used (e.g., calls placed or received, agents deployed, usage-based charges incurred).
• Requests made outside the 14-day refund window.

Contact

Questions about this policy? Contact us at hello@bonjur.ai.

Last updated: 2026-07-23